FAQs - Public Works & Utilities

1. Electricity
2. Water/Sewer
3. Well Water
4. Septic
5. What functions does the Public Utilities Department handle?
6. What do I do to get information about services such as electricity, telephone, and cable or satellite television?
7. Can I inquire online to get the current balance of my utility bill?
8. How do I get gas hookup at my residence?
9. How do I get utility information in Geographic Information System (GIS) format?
10. How is the Public Utilities Department funded?

What functions does the Public Utilities Department handle?
Public Utilities is concerned with the drinking water and with the sewer system in the county.

Can I inquire online to get the current balance of my utility bill?
We are sorry, but at this time you will need to call Public Utilities at (804) 501-4517. Online access to the accounts may be possible in the future.

How do I get gas hookup at my residence?
Natural gas service in Henrico County is provided through the City of Richmond's Department of Public Utilities. You will need to call 804-644-3000 about getting service to your house and about your natural gas bill.

How do I get utility information in Geographic Information System (GIS) format?
You can call (804) 501-5274 for Public Utilities GIS information.

How is the Public Utilities Department funded?
The Public Utilities' Water and Sewer fund is an enterprise fund, supporting its expenditures with revenues derived from user fees and other financing sources, including debt.