FAQs - Road Maintenance & Signs

Road Maintenance
1. Which department deals with road maintenance and sewage issues throughout the county?
2. When I have a question about work I see being done on the roads, where can I call?
3. Which roads are maintained by the county?
4. How can I tell which streets are public and which are private?
5. Which roads are maintained by the state?
6. Where do I report problems with state-maintained roads?



7. What department do I call about a sinkhole?
8. Where can I call about the pothole in front of my house?
9. Where can I call about getting the ditches in front of my house cleaned?
10. Where do I call for help with a problem with the sidewalk in front of my property?
11. My yard is flooded or otherwise is not draining well due to rain. Can I get someone to come fix the problem?
12. Who do I call about snow removal?
13. Who do I call about leaf collection?


Signs
14. How do I go about getting a "Handicap Parking" sign installed in front of my house?
15. How can I get "Children at Play" signs installed?
16. How can I get a "Deaf Child" sign for my street?
17. How do I find out when a sign was installed?
18. Where do I call concerning signs that are down?
19. What can I do about people putting up flyers and advertisements on my property?

Road Maintenance

Which department deals with road maintenance and sewage issues throughout the County?
The Public Works Department, (804) 501-4393, handles road maintenance. The Public Utilities Department, (804) 501-4517, oversees sewage issues.

When I have a question about work I see being done on the roads, where can I call?
You should contact the Public Works Department at (804) 501-4393.

Which roads are maintained by the county?
The Public Works Department keeps an updated inventory that indicates which roads, or parts of roads, are kept up by the County. Questions regarding whether a road is under the jurisdiction of the county should be directed to the Public Works Department Design Division.

How can I tell which streets are public and which are private?
In general, public streets throughout the County have green and white street signs, at intersections, indicating the road name.

Which roads are maintained by the state?
Roads maintained by the state are assigned state route numbers. These route numbers are typically indicated on the street signs at intersections. (For example: W. Broad Street - State Route 250.)

Where do I report problems with state-maintained roads?
The Virginia Department of Transportation (VDOT) maintains state routes, interstate ramps and overpasses. Please call their maintenance manager for Henrico County at 804-328-3044 (for the east end) or 804-360-2050 (for the west end) to report any problems.

What department do I call about a sinkhole?
You need to call the Public Works Department at (804) 501-4393.

Where can I call about the pothole in front of my house?
If the road is a County roadway, you should contact the Public Works Department Roads, at (804) 727-8300 (Western Henrico) or if you live in Eastern Henrico (804) 652-3975. Or you can send an e-mail to publicworks@co.henrico.va.us. If the road is a state road, call the VDOT (Virginia Department of Transportation) Help Line at 1-800-367-ROAD [7623].

Where can I call about getting the ditches in front of my house cleaned?
Residents who live west of the Richmond-Henrico Turnpike should contact (804) 727-8300 for a review of the ditch conditions in front of their home. Residents living east of the Richmond-Henrico Turnpike should contact (804) 652-3975 for this same review.

Where do I call for help with a problem with the sidewalk in front of my property?
You should call the Public Works Department at (804) 501-4393.

My yard is flooded or otherwise is not draining well due to rain. Can I get someone to come fix the problem?
Contact the Public Works Department at (804) 501-4393. They handle storm sewer and drainage issues.

Who do I call about snow removal?
It is the responsibility of the Department of Public Works to treat and remove snow and ice on County roadways when storms occur during cold weather months. During major snow events, it is not uncommon to have in excess of 120 vehicles assisting in the snow and ice removal effort. When major inclement weather events occur, Public Works' crews work around the clock, on 12-hour shifts, to clear and chemically treat roadways. Additional personnel from other County departments are utilized when necessary to supplement the Public Works' crews. Outside contractors are also utilized to assist County personnel and equipment.

Snow Removal (Day):  501-4393
Snow Removal (Night) Western Henrico: 261-8300
Snow Removal (Night) Eastern Henrico: 652-3975
HenricoJng: 501-4663

Who do I call about leaf collection?
Contact the Public Works Department at (804) 727-8770 or click on the links below:

• Leaf Vacuuming Service
• Leaf Collection Schedule
• Leaf Collection Map

Signs

How do I go about getting a "Handicap Parking" sign installed in front of my house?
Contact the Traffic Engineering Division at (804) 501-4397. You will be asked to send proof that you do, indeed, have a handicap parking decal from the Department of Motor Vehicles (DMV). Once they have received this information, Traffic Engineering will install the sign. However, this sign does not reserve the space for you alone; if another handicapped person visits a homeowner nearby, they will be able to use this space.

How can I get "Children at Play" signs installed?
The County does not install "Children at Play" signs on County rights-of-way because they are not enforceable signs. Homeowner associations have been known to install these signs themselves; however, they must be off the County right-of-way. Interested parties can order the signs through one of the local sign companies.

How can I get a "Deaf Child" sign for my street?
You need to contact the Traffic Engineering Division at (804) 501-4397. A packet of information will be sent to you to fill out. You will also need a doctor's note indicating that your child has a hearing disability. Once the Traffic Engineering Division has received all the necessary paperwork, the sign(s) will be installed. The sign(s) will be removed once the child turns 13 or if the child moves from that street.

How do I find out when a sign was installed?
Contact the Traffic Engineering Division at (804) 501-4397. Tell them the type of sign and location; they will then research their files to find the date the sign was installed. If you want this information in writing, you will need to send a letter requesting that, before they can mail you a response. Send the letter to Traffic Engineering Division, Henrico County, P.O. Box 27032, Richmond, VA 23273-7032.

Where do I call concerning signs that are down?
On weekdays between 8 a.m. and 4:30 p.m., you can contact the Traffic Engineering Division at (804) 501-4397. Give the type of sign and location. This information will then be relayed to the Sign Shop.

During non-working hours, report down "Stop" and "Yield" signs to the police non-emergency number at (804) 501-5000 so that they can contact the person who is on call for signs.

What can I do about people putting up flyers and advertisements on my property?
The County's sign ordinance regulates the signs that persons may put up on their own property, consistent with the free speech protections of the First Amendment to the U.S. Constitution. However, the sign ordinance does not directly address the actions of those who put flyers or advertisements on property without the owner's permission.

County personnel does routinely remove signs and advertisements placed in the County rights-of-way without the County's permission. These signs and advertisements are discarded at the County's landfills.